ASP Announces Ten Winners for ‘Best Web Support Sites of 2013’

The Association of Support Professionals (ASP) announced this year’s winners of its 16th annual “Ten Best Web Support Sites” competition, a prestigious award that showcases excellence in online service and support.

The 2013 winners include Check Point Software, Cisco Systems, EMC, Intel, Nokia, PTC, and Red Hat and three companies, Ancestry.com, TeamSupport and Tricentis. In addition, Check Point Software was named to the Web Support Hall of Fame, and another world-class support site, Cisco Systems, gained an additional Hall of Fame star.

Read the whole article here: http://bit.ly/17mMtsP

Interested in how EMC got on the list? Read Susan Rich’s recent blog to learn how EMC uses the interaction with customers to deliver its award winning new support site (https://support.emc.com).

Visit Transform Your Online Service Experience for an overview of EMC’s innovative online, mobile and social support.

Personal note: I learned that EMC is truly listening to what customers and partners have to say. And in a world where “both sides”, being supplier and customer, know what the other has to say, communication can and will be optimized so ease of use of available resources and a comfortable way of doing business is achieved.

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